Caregiver A Role We Least Expected – Tips and Tidbits

Peggy A. Rossi, BSN, MPA Retired RN and Certified Case Manager


Navigating the Healthcare Maze: A Guide for Caregivers

Healthcare is hard enough for many of us already in its arena – I cannot imagine what it is like to be in your shoes! As such, as I have worked with families over the years, I always tried to break care down into steps they could follow, giving them resources to explore as their loved one either progressed or got worse. Not only can one’s health insurance be complicated and times very confusing, the health care arena in which we can receive care is a ‘maze’, that even we in the healthcare profession can find it hard to navigate.

Caregiving is possibly one of the hardest of jobs one can have – and that goes for any of us in the industry when we are likewise exposed to the job for our own loved one. Unfortunately, and sadly, unlike us in healthcare, where we may have had training in some of the areas we will use, you are often left alone – not knowing where to go to for help or get the training you need to perform a task.

This book is written to explain some of the areas that may be confusing. Equally as important it is to help educate you on the resources you may wish to explore – as there is never a one plan fits all. Thus, educate yourself on your loved one’s injury or illness and then explore some of the resources a community or your loved one’s state may have available to assist you. This process will allow you to set up a plan that works better for you and your caregiving situation.

Key as you take care of your loved one is to also take the time to take care of yourself – not only physically but emotionally and mentally as well. If not, you best laid plans will go astray if you must have care yourself. Often taking care of ourselves is to start by being able to simply say ‘yes’ or ‘no’ at the right time. This can be a ‘yes’, when someone offers to help; or a ‘no’, when you know you cannot do it. Also, keep in mind – you are often the eyes, ears and voice for your loved one – so learn to advocate for both of you as needed.
Best of wishes to you and your loved one and welcome to the healthcare arena – as you like other caregivers are the backbone for care outside the hospital.

Caregiver a role we least expected

About The Authors

Peggy A. Rossi

Peggy Rossi has been a nurse for over 62 years, entering Sacramento State College as one of the first schools in the US to allow a student to graduate with a Bachelor of Science in nursing degree. To further her education, she graduated from Golden Gate University in 1985 with a Master’s in Public Administration. She was very active in the field of discharge planning from the time of its inception of Medicare and Medicaid in 1965 and she has then been active in the field of Case Management since the early 1980’s when she was hired to be a medical case manager for a major commercial insurer. In addition to her Registered nursing license, she was licensed as a public health nurse.

Luis A. Torres
Luis A. Torres

Luis A. Torres is a trauma informed psychotherapist, culturally competent and mental health advocate. His approach to mental health is strength based and client center. He uses a holistic non-judgmental approach to therapy that provides genuine care, validation and psychoeducation that empowers people to identify and implement solutions in their lives. Luis has a bachelor’s degree in behavioral sciences with a specialization in family studies and a Master degree in Marriage and Family Therapy from Utah Valley University. He is a License Marriage and Family Therapist in the State of Utah and in his clinical practice, he provides clinical treatment for children, teenagers, couples, and families that have experienced emotional and relationship trauma in the context of marriage, couples, and family systems. As you read the chapter he wrote in this book, you will notice his passion about your self-care and the improvement of your mental health.


As professionals dedicated to serving individuals with intellectual and developmental disabilities, we are pleased to see this comprehensive guide that offers practical and honest advice. It can be an onerous task to locate resources that are appropriate to address one’s needs. However, Ms. Rossi has gathered the information and provided guidance in layman’s terms to assist caregivers. This extensive guide is paired with tips and resources for navigating the complexities of medical systems of care, which makes it an essential companion for caregivers and a resource that can be used over and over as needed.


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